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Help Desk Technician Resume Sample

Brigid O'Donnell
9807 Sorrell Avenue
Any Village, USA 33333
888-888-8888
bodonnell@sample~coverletter.com

PROFESSIONAL SUMMARY

Experienced Help Desk Technician seeking new position based on seven years of work providing excellent phone service for customers needing assistance with their computer or software while employed with a well-respected computer company.

CAREER EXPERIENCE/RELATED ACCOMPLISHMENTS

Community Computer Services, Big City, USA (2003-2010)

Listened to the problem being described by customer
Took methodical steps to diagnose and resolve it
Documented the interaction with users from first contact to resolution
Installed and updated software when requested
Implemented file backups

EDUCATION/DEVELOPMENT

B.A. Computer Science, Big City University

RECOGNITION

Computer Service Professionals of America: Member Service Award (2009)

NOTE: This Help Desk Technician resume sample is an abridged version of a complete Help Desk Technician resume and should serve job seekers as an example only.