Resume Samples > Customer Service Resume Samples > Call Center Manager Resume Sample

Call Center Manager Resume Sample

Roseanne Roberts
790 Potter Avenue
Any Town, USA 33333
Home: (555) 555-5555
Cell: (555) 555-1234
rroberts@sample~resume.com

PROFESSIONAL SUMMARY

Experienced Call Center Manager seeking new position overseeing duties focused on staff performance, patient/provider calls, training in all aspects of member services, and other responsibilities required of a health care call center manager, based on five years of professional experience in this arena.

CAREER EXPERIENCE/RELATED ACCOMPLISHMENTS

Any Town Medical Clinic, Any Town, USA (2005-2010)

Managed daily call center communication operations
Generates reports on employee performance
Provides staff with training and supervision
Handles problematic member/provider calls
Oversees all aspects of Member Services training
Coordinates training for all new staff

EDUCATION/DEVELOPMENT

Any Town College, B.A., Health Services

RECOGNITION

Health and Medical Professionals of America: Communication Award (2007)

NOTE: This Call Center Manager resume sample is an abridged version of a complete Call Center Manager resume and should serve job seekers as an example only.